Support

Need help with Lunita? Email us at hello@trylunita.com and we'll get back to you within 2 business days. You can also message @trylunita on Instagram.

Common questions

How do I cancel my subscription?

On your iPhone, open Settings → your name → Subscriptions → Lunita and tap Cancel. Cancel at least 24 hours before it renews.

I paid but I don't have Premium

In Lunita, go to Me → Restore purchases. Make sure you're signed in to the same Apple ID you used to buy.

How do I get a refund?

Apple handles refunds. Go to reportaproblem.apple.com and choose Lunita.

How do I move my journal to a new phone?

Create an account in Me → Account. Your journal backs up automatically. Sign in on the new phone and everything comes back.

How do I delete my account?

In the app, go to Me → Delete my account. This erases your account and everything in it. You can't undo it.

Lunita isn't reading my notebook page

Make sure you're signed in, the page is well lit, and the photo is in focus. You can always type it instead.

Is Lunita a therapist?

No. Lunita is a journaling app. If you're in crisis, call or text 988 in the US or Línea de la Vida 800 911 2000 in Mexico, or call 911 in an emergency.